Understanding Post-Training Behaviour in Information Systems

Abstract

The adoption of information systems (IS) has brought drastic changes to organisational business processes. Despite this, the benefits of IS has not been fully realised. This has been ascribed to the limited utilisation of IS. One of the reasons for this is that the end-users’ inability to apply the skills learned in the training phase of the IS implementation. Hence, the limited utilisation of skills in IS task environment. An important factor of IS training success is the end-users’ motivation to learn during the training. However, research has not demonstrated the adequate knowledge on the impact of training motivation on subsequent use of acquired behaviour in IS arena. Additionally, there is little theoretical framework on how training motivation affects other predictors of end-user’s post training behaviours in IS arena, particularly, end-user’s perception of ease of use (PEOU) and perceived usefulness (PU) in IS environment. Survey method was employed to collect data from end-users who had previously participated in IS training. One hundred responses of useable data were empirically analysed with partial least square method (PLS) using SmartPLS 3. Findings reveal that, training motivation correlates with PEOU, PU and transfer behaviour in the IS environment. The significant explanatory power of the theoretical model developed in this study has important implications for both theory and practice. The study shows that, end-users’ motivation and PEOU can affect IS transfer behaviour. This research advances the understanding end-user post training behaviours in IS.

Keywords: End-Users; Information Systems; Training Motivation; PU; PEOU

Australian Academy of Business and Economics Review, vol 2, issue 3, July 2016, pp 196-207